Shipping Policy

Effective Date: November 3, 2026

At Vireloe, we aim to prepare orders carefully and provide customers with clear information about order processing and delivery.

Please review the following shipping guidelines before placing your order.

Order Processing Time

Orders are reviewed and prepared after payment has been successfully confirmed.

For ready-to-ship products, order processing generally takes 1–2 business days.

Handmade, personalized, and made-to-order products may require additional preparation or production time. Where applicable, the estimated production time will be displayed on the product page or communicated during the ordering process.

Business days exclude weekends and applicable public holidays.

Shipping and Delivery Estimates

For ready-to-ship products, standard delivery is generally estimated at 2–3 business days after dispatch.

Products requiring individual production or customization may take longer because they must be prepared before shipment.

All delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary due to the destination, carrier operations, weather, public holidays, or other circumstances outside our reasonable control.

Shipping Fees

Applicable shipping methods and charges will be displayed during checkout before payment is completed.

Any promotional shipping offer or free-shipping arrangement will be subject to the conditions presented on our website or at checkout.

Order Confirmation and Tracking

After an order is successfully placed, an order confirmation may be sent using the contact information provided during checkout.

When tracking information becomes available, it will be shared through the relevant order or shipping notification.

Please allow the carrier sufficient time to update tracking information after the package has been dispatched.

Shipping Address

Customers are responsible for entering complete and accurate shipping details at checkout.

Please verify your delivery address before submitting your order. If an address correction is needed, contact us as soon as possible.

We cannot guarantee changes after an order has entered preparation or shipment.

Delayed or Missing Shipments

If your package is delayed or tracking information has not changed for an extended period, please contact our support team.

We will make reasonable efforts to review the shipment details and assist with the next steps.

Delays caused by shipping carriers, weather conditions, customs procedures, or other circumstances outside our reasonable control may affect the estimated delivery date.

Damaged Deliveries

If an order arrives damaged, contact us as soon as possible.

Please provide your order number, a description of the damage, and clear photographs of the product and packaging. This information will help us evaluate the situation and determine an appropriate resolution.

Contact Information

Store Name: Vireloe
Website: www.vireloe.us
Phone: +1 (888) 782-6357
Address: 11 W 42nd St, Fl 25, New York, NY 10036, USA