Refund & Return Policy

Effective Date: November 3, 2026

At Vireloe, we appreciate every customer and want you to feel confident when shopping with us. We take care to present our handmade products accurately and prepare orders with attention to detail. If your purchase does not meet your expectations, please review the return and refund terms below.

14-Day Return Period

Customers may request a return within 14 days after receiving their order.

To be eligible for a return, the product must meet the following conditions:

• It must be unused and in its original condition.

• It must be free from stains, scratches, cracks, odors, or other damage caused after delivery.

• All original components, accessories, and included materials must be returned.

• The item must not have been modified, repaired, or altered.

• A valid order number or proof of purchase must be provided.

Due to the nature of handmade production, minor differences in color, texture, shape, dimensions, or finish may occur between individual products. Such variations are generally a natural characteristic of handmade items and do not automatically constitute a product defect.

Personalized and Made-to-Order Products

Certain products may be prepared according to individual customer requests, including customized sizes, colors, designs, wording, or other specifications.

Items made specifically to a customer's personal requirements may not be eligible for return due to a change of mind, except where the product arrives damaged, defective, or materially different from the confirmed order.

Please review all customization details carefully before completing your purchase.

Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include the following information in your request:

• Your order number.

• A brief explanation of the issue.

• Clear photographs showing the affected product.

• Photographs of the original packaging and shipping label, if available.

After reviewing the information, we will determine an appropriate resolution. Depending on the situation, this may include a replacement, repair where appropriate, or refund.

Return Authorization

All returns must be approved before the item is sent back.

Please contact our customer support team through the contact form on www.vireloe.us or by phone to request return instructions.

Do not send products to our business address without receiving return authorization and the applicable return instructions.

Refund Processing

After an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally processed within 5–10 business days and issued to the original payment method. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges may not be refundable unless the return results from our error or applicable law requires otherwise.

Return Shipping Costs

For returns resulting from a change of mind, customers may be responsible for the cost of return shipping.

For products confirmed to have arrived damaged, defective, or incorrect due to our error, we will work with the customer to determine a suitable resolution.

Order Cancellation

Please contact us as soon as possible if you need to cancel an order.

We will make reasonable efforts to accommodate cancellation requests before an order enters production, preparation, or shipment. Once a customized item has entered production or an order has been dispatched, cancellation may no longer be possible.

Contact Information

Store Name: Vireloe
Website: www.vireloe.us
Phone: +1 (888) 782-6357
Address: 11 W 42nd St, Fl 25, New York, NY 10036, USA